Visionxpress Media House Private Limited operates the MeetGrow platform as a marketplace. While the platform itself does not handle the movement of funds (that is done by our licensed payment aggregator Razorpay Software Private Limited), MeetGrow is committed to supporting the integrity of the payment ecosystem in India.
This Statement outlines the anti-money-laundering (AML), counter-terrorism-financing (CFT) and know-your-customer (KYC) measures MeetGrow follows in respect of Organisers, sponsors and other partners.
1. Applicable framework
- Prevention of Money Laundering Act, 2002 ("PMLA") and rules made thereunder.
- Reserve Bank of India (RBI) Master Directions on KYC, on Payment Aggregators and Payment Gateways.
- Razorpay's sub-merchant onboarding requirements (Razorpay Route).
- Guidelines issued by the Financial Intelligence Unit – India (FIU-IND) where applicable.
2. Customer-side KYC (Customers)
- Customers sign in with a verified Indian mobile number via OTP.
- For high-value bookings (above a threshold defined from time to time, currently INR 50,000 per transaction), the Customer may be asked to confirm name and email; this is to reduce fraud and chargebacks. We do not collect government ID at the consumer level.
- Payment KYC is handled by Razorpay in accordance with RBI Master Directions.
3. Organiser onboarding KYC
Before an Organiser may receive settlements, the Organiser provides:
- PAN of the entity (and of the proprietor / director if asked);
- GSTIN (where applicable);
- Bank account proof (cancelled cheque or bank verification letter);
- Address proof;
- Identity proof of authorised signatory and any beneficial owner with > 25% interest.
Razorpay's verification flow performs underlying checks (PAN-Name match, bank-account name match, etc.). MeetGrow stores only what is necessary for our records and statutory retention.
4. Sanctions and PEP screening
We screen Organiser-side principals against:
- the Reserve Bank's list of designated individuals and entities;
- the United Nations Consolidated Sanctions List;
- list of Politically Exposed Persons (PEPs) where applicable.
A positive match triggers enhanced due diligence and may lead to denial of onboarding.
5. Source-of-funds and suspicious activity
We do not handle cash or off-platform transfers. We monitor for patterns that may indicate misuse, including:
- frequent high-value tickets paid from disparate cards;
- repeated cancellations followed by refunds to a different beneficiary;
- Organisers whose listed events appear inconsistent with the volume settled;
- chargeback patterns inconsistent with normal commerce.
Where appropriate, we file a Suspicious Transaction Report (STR) with the FIU-IND.
6. Refund policy and AML
Refunds are made only to the original payment instrument, to discourage money-laundering through reversal flows. Where a Customer's bank account is closed, alternative refund methods are arranged in consultation with Razorpay subject to additional verification.
7. Record-keeping
We retain KYC records and transaction logs for 8 years from the end of the relationship or transaction, in accordance with the PMLA Rules.
8. Designated officer
MeetGrow has appointed Mr. Kanish Malhotra (Director) as the interim Principal Officer for AML compliance, pending the appointment of a dedicated Compliance Officer. The officer may be contacted at [email protected].
9. Updates
We will update this Statement when applicable rules change or when we adjust our internal practices.
This Statement is informational. It does not create rights or obligations for any party beyond those set out in our Terms of Service and the underlying RBI / FIU-IND framework.